Troubleshooting

Remote computer troubleshooting

A problem with your computer, your tablet, your smartphone, your router or printer? Deux-Clics offers a remote troubleshooting service. Our experts are chosen for their technical skills and educational qualities. They understand your needs and assist you in mastering your device. Do not hesitate to contact us for more information.

Remote troubleshooting procedure

Step 1:
Remote diagnosis

During your phone call, one of our technicians performs a diagnosis with you and informs you of the hourly rate for repairs.
This rate takes into account travel costs, if the breakdown is resolved quickly, you will be billed for 1 hour.

Step 2:
Appointment

We agree together on a intervention at your home depending on your availability. We generally offer computer assistance 24 hours at the latest.

Step 3:
Intervention

Our technician comes to your home to solve your computer problem.
On average, we are on site less than 24 hours after your call, the intervention lasts 1 h on average.
During the repair he will give you advice on how to better use your equipment and be protected on the internet. Don't hesitate to ask him some.

Step 4:
Problem solved

Failure now corrected!
Your IT tool is operational!
You can now take advantage of it, while taking advantage of the advice given by our technician to increase the longevity of your equipment. Good surfing!