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Remote computer troubleshooting

A problem with your computer, your tablet, your smartphone, your router or printer? Deux-Clics offers a remote troubleshooting service. Our experts are chosen for their technical skills and educational qualities. They understand your needs and assist you in mastering your device. Do not hesitate to contact us for more information.

Remote troubleshooting procedure

Step 1:
Remote diagnosis

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During your phone call, one of our technicians performs a diagnosis with you and informs you of the hourly rate for repairs.
This rate takes into account travel costs, if the breakdown is resolved quickly, you will be billed for 1 hour.

Step 2:
Appointment

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We agree together on a intervention at your home depending on your availability. We generally offer computer assistance 24 hours at the latest.

Step 3:
Intervention

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